Businesses can ask questions via an AI-powered chatbot embedded on NYC’s “MyCity Business” portal.
- MyCity chatbot (October 2023 pilot): It’s designed to simplify access to regulations and permit info. Although it has made some mistakes—like giving illegal advice—it’s part of a broader plan to responsibly integrate AI in city government linkedin.com+2ordinalforgov.com+2inmaricopa.com+2fastcompany.com.
- AI-generated multi-lingual robocalls: Adams’ office used AI to translate his voice into languages like Mandarin, Yiddish, and Haitian Creole for outreach campaigns. The effort sparked debate over transparency and ethics apnews.com.
- NYC Mayor’s AI Action Plan (October 2023): A 37-action roadmap with oversight frameworks. It includes AI tools across city services—from utility billing audits led by DCAS to public health alerts and library literacy programs urbanintelligencelab.org+4nyc.gov+4edc.nyc+4.
